Point Redemption
- How do I redeem and use my points for free days parking?
- How do I redeem and use my points on the app for free parking?
- How do I redeem and use my points for free parking on part of my stay?
- How do I cancel a reservation made with points?
- I have already checked in and parked, how can I redeem my points for free parking?
Reservation Assistance
- Why am I being charged more when I modify my reservation?
- How do I make a reservation?
- Do I need a reservation?
- How come my location no longer offers valet parking?
- Why do you charge a $5.95 reservation fee?
- Why am I being charged an additional day?
Coupons/Promo Codes
- Where do I find a coupon or promo code?
- I received an email with a promo code, how do I use it?
- Why is my promo code not linking to my reservation?
- My coupon will expire before I plan to checkout, can I still use it?
- How do I use a AAA coupon with my reservation?
- How can I save a coupon in the app?
Existing Reservation
- How do I modify my reservation?
- How can I modify my reservation in the app?
- Need to Extend my Reservation
- What is your reservation flexibility with COVID-19?
- How do I modify a reservation made on APR or Spot Hero?
- How can I change the vehicle type listed on my reservation?
Pay Later Reservations
Pay Now Reservations
- How do I cancel a Pay Now reservation?
- What is your prepaid reservation cancellation policy?
- Can I use my prepaid reservation as a credit at a different time?
- Why was I charged again after modifying my reservation?
- What is the difference between Pay Now and Pay Later?
- I made a Pay Now reservation, have not parked yet, but need a receipt.