Award Certificate
- How do I cancel a reservation made with points via the app?
- I have already checked in and parked, how can I redeem my points for free parking?
- How do I redeem and use my points on the app for free parking?
- How do I redeem and use my points for free parking on part of my stay?
- How do I redeem and use my points for free days parking?
Reservation Assistance
- How can I add car care to a preexisting reservation?
- Do I receive Spot Club points when I make a reservation on a 3rd party site?
- How come my location no longer offers valet parking?
- Why do you charge a $5.95 reservation fee?
- Why am I being charged more hours than what my reservation is for?
- My QR code did not scan or I did not scan my Spot Club account at check-in and pulled a ticket. How do I link it to my reservation?
Coupon
- Why is my promo code not linking to my reservation?
- Where do I find a promo code?
- I received an email with a promo code, how do I use it?
- My coupon will expire before I plan to checkout, can I still use it?
- How do I use a AAA coupon with my reservation?
- Where can I find coupons?
Existing Reservation
- What is your prepaid reservation cancellation policy?
- How can I modify my reservation in the app?
- How do I modify my reservation?
- How can I change the vehicle type listed on my reservation?
- What is your reservation flexibility with COVID-19?
- How do I modify a reservation made on APR or Spot Hero?
Pay Later Reservations
Pay Now Reservations
- Why was I charged again after modifying my reservation?
- When I modified my Pay Now reservation I was charged the full amount again, why?
- Can I use my prepaid reservation as a credit at a different time?
- What is the difference between Pay Now and Pay Later?
- How do I cancel a Pay Now reservation?
- I made a Pay Now reservation, have not parked yet, but need a receipt.