Reservations

Rates

• What are your rates?

Award Certificate

• I have already checked in and parked, how can I redeem my points for free parking?
• How do I redeem my points on the app for free parking?
• How do I redeem my points for free parking on part of my stay?
• How do I redeem my points for free parking?

Reservation Assistance

• How come my location no longer offers valet parking?
• Why do you charge a $4.95 reservation fee?
• Why am I being charged more hours than what my reservation is for?
• My QR code did not scan at check-in and I had to pull a ticket.
• Can I cancel a reservation made with points?
• How do I make a reservation?

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Coupon

• I received an email with a promo code, how do I use it?
• My coupon will expire before I plan to checkout, can I still use it?
• How do I use a AAA coupon with my reservation?
• Where can I find coupons?
• How can I save a coupon in the app?
• How do I apply a coupon to my reservation?

Existing Reservation

• What is your reservation flexibility with COVID-19?
• How do I modify a reservation made on APR or Spot Hero?
• I used the wrong credit card at checkout. Can I change it?
• When should I arrive at The Parking Spot for my reservation?
• Can I come and go multiple times with the same reservation?
• Can I check-in early or late for my reservation?

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Pay Later Reservations

• How do I cancel a Pay Later reservation?

Pay Now Reservations

• When I modified my Pay Now reservation I was charged the full amount again, why?
• Can I use my prepaid reservation as a credit at a different time?
• What is the difference between Pay Now and Pay Later?
• How do I cancel a Pay Now reservation?
• I made a Pay Now reservation, have not parked yet, but need a receipt.
• I believe I was double charged for my Pay Now reservation.

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